Frequently Asked Questions.
Have questions about our gold jewellery, purity, delivery, or customization? Find answers to the most common queries from our customers. Learn more about BIS hallmarking, return policies, shipping, and how we ensure quality in every piece.
Yes, all our gold jewellery is BIS Hallmarked, ensuring purity, authenticity, and quality. At New Chamunda Jewellers, we adhere to the highest standards of certification and transparency.
Absolutely! We offer personalized gold jewellery customization services to bring your dream designs to life. Share your idea, and our artisans will craft it with precision and elegance.
Yes, we provide secure and insured delivery across India. Your gold jewellery will reach you safely, packed with care and shipped through trusted logistics partners.
We offer a hassle-free 7-day return or exchange policy on unused and unworn items, provided they meet our return conditions. For customized jewellery, return eligibility is subject to our terms.
Every piece from New Chamunda Jewellers comes with a BIS Hallmark and a detailed invoice. You can also verify the purity using a BIS-recognized gold testing machine or app.